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Napoli Casino Review The Breakdown VideoCasino Napoli Normal Sensible Session with Massive win
VIP games usually have a more luxurious feel to them. The denominations may also be higher than your typical games.
We know there are only eight games, but we like the attempt at making this a special section. Deuces on the Rocks, Alien Poker, they kick things up a notch in the creativity department.
However, in our personal experience, customer service is underwhelming. Some are unwarranted as they are based on bonus stipulation confusion, but there are enough consistent comments to at least put up a red flag and encourage players to be cautious.
Non-response by the customer service department raised our concern but, again, nothing is entirely clear cut.
It could have been a busy time for the casino or our email lost in the shuffle so that we will give them the benefit of the doubt, but it bears noting.
The other item of note involves the lack of a UK remote gambling license but allowing for UK players to join. The United Kingdom has strict guidelines regarding online wagering.
It is allowable but only through licensed and regulated sites and, from all accounts, this casino does not have the proper UK registration to offer services to its residents.
On the flip side, there have been some positive player comments made about this casino and its services, and we were impressed by the website as a whole.
The colors and design elements are upscale, the banking and promotions are detailed well, and the games offer some great slot and video poker alternatives.
A little boost in the promotional arena might be welcomed by some players who particularly enjoy a more interactive online experience; maybe some interactive value-add games or other fun promotions that can potentially increase the betting account balance would be helpful.
The 20 times play through is relatively appealing though. It describes the Fun Mode vs. We like how it provides complete full disclosure for potential players who are considering moving forward and creating an account.
You most likely see an abbreviated game collection due to your geographic location. Certain games like NetEnt branded slots are restricted in different countries so that the slot banks will vary accordingly.
Casino Napoli offers ten different translations so you can quickly switch by clicking the language preference box at the top right of the homepage.
Full Casino Napoli bonus review. The Casino Napoli website states that they aim to pay withdrawals within 5 business days, which is roughly equivalent to 7 days if you withdraw at the start of the weekend.
CLICK HERE TO JOIN NETELLER. Game selections are as follows; Instant Table Games — 22 Slots — Video Poker — 8.
Email Testing Record July - No Response. Casino Napoli hold the following gambling licenses : Curacao eGaming - Casino Napoli are licensed by Cyberluck , the Curacao eGaming Master License holder.
We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive.
You can find further information regarding this regulator's complaint policies here. The following countries are restricted from participation with Casino Napoli - United Kingdom, USA, Turkey, Isreal, Singapore Contact Information; Email - support casinonapoli.
Restricted Countries. Players from United Kingdom NOT accepted. Slots RTP. Comp Points. Casino Napoli do not appear to offer any form of comp point program.
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Company Casino. Casino 1 Club. Madame Chance. While I found the available payment options to be fewer than at other online casinos, there were still enough to satisfy most needs.
I noted that the casino processes most withdrawals in 24 hours or less. Then add additional times for your preferred payment option.
On the flip side, all deposits with Casino Napoli are instant. The casino has loads of communication channels so naturally, I tested all of them.
Live Chat is by far the quickest and most convenient method - they can be reached at any time of the day or night and I never waited for more than thirty seconds for a reply.
Email replies were rather responsive as well, with a turnaround time of about an hour after submitting my query via a quick email contact form.
Regardless, phone support is good, with calls answered in less than a minute. Casino Napoli has a few solid bonus deals available for new players.
In fact, I found that this casino really places a lot of emphasis on giving newbies the biggest boost to their bankroll possible. You are expected to wager your deposit plus your bonus at least 20x, which is a lot lower than most other casinos.
I have to say that at face value, all may seem well BUT, bear in mind, the wagering requirement is applicable to BOTH your deposit and the bonus.
One thing that I did find a bit unusual is that the only games that count towards meeting playthrough are slots. Any other game is considered a violation of the terms and conditions of your bonus.
This could mean that your bonus plus any winnings made from it could be voided altogether. The first bonus that you can qualify for is based on your initial deposit.
Now, when I compared this offer to a number of other leading online casinos, I was quite surprised that it was significantly larger. And then a second bonus is waiting in the wings for you.
Casino Napoli also features their very own VIP club which I took a closer look at. Getting in is by invitation only and is all about scoring points.
I figure the best way to do that is to play as many casino games as you can. Once a member of the VIP club, you can then enjoy a range of additional perks including a personal account manager, exclusive bonus offers, special prizes and promotions, higher betting privileges, faster withdrawals, a higher comp conversion rate and much more.
I initially thought that Casino Napoli was using NetEnt exclusively as their only software provider. It turns out that the casino actually takes the best games from a few top online casino software brands, including quite a few heavyweights.
As you can see, the list of suppliers is impressive which allows Casino Napoli to offer well over games in slots alone!
Slots are what this casino is most well-known for, although they do also carry a great range of card and table games, video poker, micro bet, VIP games and action games.
While the list of slots titles is just too many to mention, I can show you a small sample based on what each of the top software brands provides.
Cool off time for withdrawal not granted. The player complained he was a problematic gambler therefore he had asked the casino to activate an option where he wouldn't be able to reverse a withdrawal.
The casino ignored his request and the player gambled away and lost all the funds that were supposed to be withdrawn.
However, not all casinos have this option and they are not obliged to offer it. Black points: 24 12 for this casino. The casino accepted players from UK without a UKCG license.
Ashrafi22 complained about the casino illegally accepting UK players because they didn't have the UKCG license. They would accept the deposits but refuse to pay the winnings.
There is no further information is available. Read more on: askgamblers. The player was accused of high staking. Swederew wanted to receive his deposits back and also found out that the casino didn't hold a UKCG license.
There is no update available and the complaint remains unsolved. Failed self-exclusion. Tristania, the player, complained to Parklance casino but she got replied by Napoli casino which she found very strange.
She tried to self-excluded herself from that casino but somehow it did not work. She went to 6black casino and was surprised at how similar these websites were.
She decided to contact Parklance casino and asked if the 6black casino was their sister casino as she would like to be self-excluded from any sites they owned and she got assured they had no connection with a 6black casino.
This is a very confusing complaint and it remained unresolved. Complaints on related Split Aces Casino Same management.
Black points: 80 40 for this casino. The verification process took much longer than promised. BEA requested a withdrawal and was asked to send in documents for verification, which she did promptly.
After not hearing back from the casino, she spoke to a live chat representative and they said their finance team never received the documents.
Around ten emails later, they magically got them. She also found out that her withdrawal was approved two days after she sent these.
About two weeks later, she was asked for IBAN and BIC details again and she also sent those the same day.
Bea had to send those documents five times in the row so that the casino would receive them. Also, Henry, who she spoke to on chat, was so rude and frustrated and she did end up getting angry at him as he was doing nothing to help her.
Bea also attached the screenshots of many times she sent her documents to the casino. There is no further information whether she received her winning or not.
Player accidentally breached unfair rules. The player complained she had accidentally placed a wrong amount of bet once but rectified it right away.
Despite this, the casino accused her of breaching the max bet rule which was found to be against fair gambling codex. Black points: 12 6 for this casino.
Extremely long verification process due to the casino delaying the whole process for no reason. Peterharkin92, the player, requested a withdrawal and was asked to send documents needed for verification, which he did right away.
After one week of waiting for an update from the casino, he contacted them and was informed that his withdrawal would be returned to his account if he didn't provide the documents for verification, which he already did.
Later on, the casino stopped responding to his emails and Peter called them while he waited for them to receive his documents via email, which they did.
Unfortunately, they rejected them due to unclear pictures. So after contacting the casino about fifty times, they finally approved the documents but needed more proofs from him, again.
This time it was his bank account documents because apparently they had technical difficulties with visa payments and could only do bank transfers.
Peter kept sending all kinds of documents here and there, tried to find a way to receive his winning, but the casino kept delaying everything due to the document verification.
In the end, the support team received his documents and had forwarded them to the finance team. There is no further update on this case and it remains unresolved.
Impossible to accomplish max bet rule. The player was accused of irregular playing and breaching the unfair max bet rule.
He said it was impossible to have a chance to win anything with the max bet restriction. The bet restriction rule was found to be against the fair gambling codex.
Self-exclusion not honored. Due to issues with addiction the player proceeded to self-exclusion in a sister casino. The self-exclusion was supposed to be valid for all the casinos within the group.
However, as the casino was conducting no checks at the registration the player could still register and deposit in the Split Aces Casino.
Later, he requested a refund of his deposits but the casino refused to do so. Complaints on related 14red Casino Same management.
Black points: 2, for this casino. The casino confiscated all their funds saying the player had been self-excluded at the casino's sister site.
This doing would be okay if the casino did anything to restrict new registrations of the self-excluded players. But since the casino lets them register and make a deposit and then applies the self-exclusion rule after a player wins could be considered as quite unfair.
Black points: 1, for this casino. Jonny, a player from Norway, is complaining that the casino took his winnings.
Stupid excuse or fraud. Black points: for this casino. Strict terms and conditions enforcement. The player said he had made a deposit, played without taking any bonus and won some money.Casino Napoli is related to other online casinos listed below and its rating is also negatively influenced by them. Read the full review below and learn more about this casino. According to our research and estimates, Casino Napoli is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller 0,3/ Casino Napoli Review | Casino Napoli Bonuses and Overview with 5 Real Players Reviews & Official Ratings Based on 39 Community Members Votes. 2af0b:be0d:bc:7cca:de81 Level 03,3/5(39).